FAQ

We offer a selection of “custom” items that are produced on an order-by-order basis. These items are shipped directly from the factory. The production time indicates how many business days (Mon-Fri) are required to produce your order. This time frame does not include the time it takes to ship to your location from the factory. Please see below for more information on transit times.

Customer service will be happy to assist you with your order status and provide you with tracking information. Email [email protected] for assistance.

No, you may order any combination of colors and sizes, as long as the total order meets the minimum requirement. If you have any issues placing your order, please contact customer service for assistance.

We prefer that orders be placed through the online store. This ensures that you and Renaissance Promotions receive an order confirmation. However, if you have any issues placing your order through the online store, we are happy to accept emailed orders.

When placing an email order, please be sure to include the item number(s), your shipping/billing address and a valid payment method (credit/debit card, purchase order or valid gift code). Phone orders are not accepted at this time as we prefer to have records of all transactions. For more information on this policy, please contact customer service.

We accept all major credit cards as well as Purchase Order numbers. Please note, we will require a copy of the purchase order before processing your order should you choose to pay this way.

Note: Purchase Orders are accepted for Department Bulk orders only. 

Your satisfaction is guaranteed. If for any reason you are not satisfied with the merchandise you receive, simply contact customer service for assistance at [email protected].  All claims must be made within 30 days of receipt of merchandise.

Note: ALL SALES OF APPAREL ITEMS AND CUSTOM-PRINTED PRODUCTS ARE FINAL.  RETURNS OR EXCHANGES WILL NOT BE ACCEPTED.  PLEASE CHECK ALL SIZE CHARTS AND PROOFS CAREFULLY.